Frequently Asked Questions

Whole Life is a 501(c)(3), private non-profit organization. We are a community provider for the State of Connecticut’s Department of Developmental Services and Department of Social Services, Department of Public Health and school districts.

The State of Connecticut’s Home and Community Based Services waiver is intended to help people with intellectual and/or developmental disabilities and their families to develop a plan that will meet their individual needs, preferences and goals to foster personal growth, independence and quality of life.

Of course! Family and friends are an important part of everyone’s life. Whole Life support staff will help you to stay in touch with the people who are important to you through phone calls, visits, correspondence or video calls as you prefer.

As your needs change, our support staff will work with you to develop a plan that meets those changing needs. We help you tailor your support plan in accordance with your individual goals, wishes, preferences and needs. Our direct support staff are trained to work closely with you to provide services the services that are right for you throughout your lifespan

Potential employees are interviewed by experienced supervisors and then must pass a background check to be considered for employment. 

We conduct a criminal background check, review driving records and we check abuse and neglect registries, check records from previous addresses, confirm past employment, interview professional references and verify education, training and professional records and documents in addition to requiring a physical exam.

All new employees receive orientation to the agency, our policies and procedures, HIPAA privacy and confidentiality training as well as training for principles of teaching and learning, how to support people with I/DD and how to prevent and respond to emergencies.

Additionally, all staff are trained on basic health care, physical and psychological intervention techniques, human rights, how to detect and prevent abuse, CPR and first aid, infectious disease control, back safety and safe driving.

Each direct support staff also receives training specific to the needs, preferences, routines and goals of the person(s) that they support. This includes training to address more specific health and behavioral support needs. This may also include ABA training, dysphagia or dementia training.